Privacy Policy

Effective date: July 8, 2026  ·  Last updated: July 8, 2026

Collision Center Orlando (“Collision Center Orlando,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through collisionorlando.com (the “Site”), how we use and share it, and the choices you have. It applies to information collected through this Site and related communications, including phone calls, text messages, and our online estimate tools. It does not cover the separate practices of the third-party services we link to or embed, which are governed by their own policies.

Information you provide to us

When you contact Collision Center Orlando through this Site — by submitting our contact form or online photo-estimate tool, scheduling an in-person estimate, calling, or texting — we may collect:

• Your name, phone number, and email address
• Your vehicle details, photos you upload, and information about the damage or repair
• Insurance or claim details you choose to share
• The content of your messages, and records of our communications with you

We collect this information so we can respond to you, prepare an estimate, and coordinate and perform your repair.

Information collected automatically

This Site is a static website. We do not run first-party analytics, advertising, or tracking cookies. As with most websites, our hosting provider and the third-party services embedded on the Site may automatically receive standard technical information — such as IP address, browser type, device, and the pages you view — to operate and secure the services. Embedded content, such as our map and web fonts, loads from Google’s servers and may collect technical data under Google’s own privacy policy.

Our estimate, scheduling, and text tools

Our contact form, “Text Us” widget, online photo-estimate tool, and appointment scheduler are provided by Body Shop Booster, a third-party service we use to manage customer requests. Information you submit through those tools is processed by Body Shop Booster on our behalf and delivered to us, and is also subject to Body Shop Booster’s own privacy policy.

How we use your information

• To respond to your inquiry, prepare an estimate, and schedule and perform your repair
• To communicate with you about your vehicle, appointment, claim, and repair status by phone, text, or email
• To coordinate with parties you ask us to work with, such as your insurance company, rental provider, or towing service
• To keep records and to operate, secure, and improve the Site and our services
• To comply with our legal, tax, and recordkeeping obligations

We do not sell your personal information, and we do not share mobile opt-in information for anyone else’s marketing.

Text message (SMS) program

By providing your mobile number and opting in — for example, by starting an estimate or agreeing to be contacted — you consent to receive recurring automated service and marketing text messages from Collision Center Orlando about your estimate, appointment, and repair. Consent is not a condition of any purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to unsubscribe at any time, or HELP for help. You can also contact us at the number below.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information (phone numbers or text opt-in data) will be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

How we share information

We share personal information only as needed to run our business:

• Service providers that perform functions for us — such as Body Shop Booster and our website hosting provider — who are expected to protect your information and use it only to provide their services
• Parties you direct us to coordinate with for your repair, such as your insurer, rental company, towing provider, or parts suppliers
• When required by law, legal process, or to protect the rights, safety, or property of you, us, or others

We do not sell your personal information.

Cookies and tracking technologies

We do not set first-party analytics or advertising cookies on this Site. The third-party services we embed (Google Maps and Google Fonts) or use to process your requests (Body Shop Booster) may set their own cookies or collect technical data under their policies. You can control or block cookies through your browser settings; some embedded features may not work if you do.

Data retention

We keep the information you provide for as long as needed to respond to you, perform and document your repair, meet legal, tax, warranty, and recordkeeping requirements, and resolve any disputes. When the information is no longer needed, we take reasonable steps to delete or de-identify it.

Data security

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmitting or storing data is completely secure, however, so we cannot guarantee absolute security.

Your choices and rights

• Text messages: reply STOP to opt out at any time.
• Access, correction, or deletion: you may request access to, correction of, or deletion of the personal information you have shared with us by contacting us using the details below. We will respond consistent with applicable law.
• Depending on where you live, you may have additional rights under your state’s privacy laws. Florida residents and residents of other states may contact us to exercise any rights available to them.

We will not discriminate against you for exercising your privacy rights.

Children’s privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

The Site links to third-party websites, including Google and the reference sources cited in our articles. We are not responsible for the content or privacy practices of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when we post them, and we will update the “Last updated” date above. Your continued use of the Site after a change means you accept the updated policy.

Contact us

Collision Center Orlando
6958 Venture Circle, Orlando, FL 32807
Phone: (321) 972-1549
Email: service@collisionorlando.com